Please find below some common issues and how to remedy them.

Cannot log in

• Make sure you have an internet connection
• Make sure you use the correct username and password
• If you cannot remember your password, you can request a new password (you need access to your email account)

Cannot connect my PASMA card

For security reasons, you will need to make sure that your first and last name you put in the app is exactly as it appears on you PASMA card (i.e. the name you put on the form when you were trained last), otherwise the system will not be able to link your card.

If you cannot remember which name you put on the form, then please contact the PASMA training centre you trained last with. You can adjust your name in the app as long as you have not connected it to a PASMA card. Just tap the avatar symbol.

Cannot use the mobile app offline

You need to be logged into the app before you will be able to use it offline. So if you are planning to use the app somewhere where you suspect there may be no connection, then log in whilst you have a connection. Do not close the app (you can open other apps, but you should not clear it from the “recent apps” list).

Please note that when you use the app offline, your towers will not be assigned a tower ID, this will happen as soon as you have a connection again.